Contact Sunridge Bitrevia
At professional, transparent, and fast communication is a priority. We understand that effective support is critical for traders and investors who operate in the fast-moving worlds of cryptocurrencies, Forex, CFDs and global stocks.
Our customer-care and technical teams are ready to assist you with every step - from account creation and verification to fund transfers, AI-trading configuration and strategy optimisation.
Whether you are an experienced trader or new to automated investing, Sunridge Bitrevia provides precise and timely support to help you manage your portfolio efficiently.
Contact Us
Official Contact Information
We encourage users to contact our team through official, secure channels. Below is a summary of the most effective ways to reach us.
| Contact Method | Details | Availability |
|---|---|---|
| 📧 Support Email | [email protected] | 24/7 |
| 📧 General Inquiries | [email protected] | Mon-Fri, 9 AM - 6 PM AEST |
| ☎️ Phone (Australia) | +61 2 9000 8456 | Business hours |
| 💬 Live Chat | Integrated within the platform dashboard | Instant |
| 🏢 Office Address | Sunridge Bitrevia HQ, 45 Clarence Street, Sydney NSW 2000, Australia | By appointment only |
Availability and Response Times
Our global support network combines AI-based routing and human expertise to ensure your request reaches the right specialist as fast as possible.
Service Hours
- Live Chat: Available 24/7 for account and technical questions
- Phone Support: Mon-Fri, 9 AM - 6 PM AEST
- Email Support: Replies within 24 hours
- Telegram Community: Fast peer-to-peer help and updates
Typical Response Performance
| Channel | Average Response Time | Priority Level |
|---|---|---|
| Live Chat | Immediate | High |
| < 24 hours | Medium | |
| Phone | Instant (working hours) | High |
| Telegram | Within 2 hours | Medium |